Customer Service FAQs

Clicking on a question will display the answer.

General Information

What is considered a good Meg rating?

The recommended minimum insulation resistance to ground when measured at, or corrected to, 40 degrees C, is the reated machine voltage potential in kilovolts +1, in meg ohms. Unit should be meggered 1 – 10 minutes for a polarization index value. 2.0 is considered a minimum value when you divide the 10 minute reading by the 1 minute reading. The PI value is the result of that division.

Can you rewind a 3 phase motor for single phase?

Yes, but it is usually not cost efficient.

I bought a used production line and I am moving it to a new location. It is missing some controls. Can you help me get it running?

Yes, our automation and controls division can evaluate what your needs are and will customize a design, fabricate the enclosures and controls and program the system to your needs. We will then provide CAD drawings for future reference.

Can you test a winding in the field for faults?

Yes, we have portable meggers, surge testers, and DC absorption equipment that can be used in the field.

What are your business hours?

We are available 24 hours per day; 7 days a week to provide sales or services to keep your business running. Our regular business hours are Monday through Friday, 8:00 am to 4:30 pm. Our after hours “Emergency” phone number is 314-638-0166.

OSHA Standards

What are the OSHA crane and hoist standards and can you help me adhere to them?

Our Crane and Hoist division has certified technicians to provide monthly, quarterly or annual inspections. We will tag all of the equipment inspected and give a written report on each piece, with a quotation for repairing or replacing any unsafe equipment.

Repair Service

Do you repair and recertify U/L motors?

Yes, Zeller Electric entered the U/L program at its very beginning in 1977.

Routine Service

Do you service servo motors or spindle motors?

We service both types with limitations. The majority of the servo motors are imported. They come with many types of speed and control regulators such as encoders, TAC generators and resolvers. When we receive units that we cannot connect to our control stations to completely test, we will send them to a qualified station that can give reliable service on that particular unit.

How often should you grease bearings?

Depending on the size of the bearings, RPM, the number of hours running, if the motor is vertically or horizontally mounted, or in a hostile environment will all affect the frequency of greasing. A motor should be greased according to the manufacturer's recommendation. A simplified chart is available that we can send you.

Is all grease compatible?

No, there are twelve(12) different types of lubricant compounds. The chances are that they will not be compatible.

How much grease should be pumped in the bearings?

This would depend on the type of application, bearing type, size of the bearing and bearing housing, and type of cage on the bearing. The amount of grease and the correct procedure should be as the manufacturer recommends. We can send you a simplified chart if you would like.

Do you have a service to check plant equipment to evaluate condition of bearings and overall performance? How often should this be done? What is the cost?

Yes, we perform a service called ‘PMP’ (Predictive Maintenance Program). This service is performed with equipment running in normal state with no shutdown required. Frequency of testing depends on how critical the equipment is for plant operation. The cost of testing is based on the number of pieces and points that need to be checked. Call for a FREE ‘on site’ appraisal.